CONSUMER EDUCATION AND PROTECTION

The Reserve Bank’s approach to customer service focusses on protection of customers’ rights, enhancing the quality of customer service, spreading awareness and strengthening the grievance redressal mechanism in banks and also in the Reserve Bank.

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Press Release

Nov 19, 2024
RBI cautions public on deepfake videos of Top Management circulated over social media giving financial advice	321 kb
Mar 19, 2024
RBI organises Annual Conference of the RBI Ombudsmen	328 kb
Mar 11, 2024
RBI releases Annual Report of Ombudsman Scheme, 2022-23	260 kb
Jan 18, 2024
RBI convenes Conference of Internal Ombudsmen of select Regulated Entities	273 kb
Dec 29, 2023
Master Direction - Reserve Bank of India (Internal Ombudsman for Regulated Entities) Directions, 2023	259 kb
Jun 05, 2023
Report of the Committee for Review of Customer Service Standards in RBI Regulated Entities	312 kb
Jan 23, 2023
RBI extends time for renewal of agreements for existing Safe Deposit Locker/Safe Custody Article Facility Provided by Banks	280 kb

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