The Reserve Bank’s approach to customer service focusses on protection of customers’ rights, enhancing the quality of customer service, spreading awareness and strengthening the grievance redressal mechanism in banks and also in the Reserve Bank.
The Reserve Bank of India released the Annual Report of the Ombudsman Scheme for the period April 1, 2023 to March 31, 2024. The Annual Report covers the activities under the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS), 2021 as well as major developments during the year in consumer education and protection and the way forward.
(Puneet Pancholy) Chief General Manager
Press Release: 2024-2025/2006