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Date : Dec 27, 2023
Appendix Table IV.13: Statement of complaints received at RBI Ombudsman Office
(April to March 2022-23)
Sr. No. Name of the Bank Number of complaints in major categories for Public Sector Banks Others Total
Deposit Account Loans and advances ATM/ Debit card/ Credit card Mobile Banking/ Electronic Banking Pension
1 2 3 4 5 6 7 8 9
  Public Sector Banks 19,944 18,554 22,817 21,328 4,237 15,264 1,02,144
1 State Bank of India 7,516 6,599 8,875 10,202 1,517 5,636 40,345
2 Bank of Baroda 2,052 1,736 2,369 2,045 224 1,518 9,944
3 Bank of India 1,205 1,082 1,490 1,011 187 983 5,958
4 Bank of Maharashtra 294 309 568 357 46 346 1,920
5 Canara Bank 1,774 1,975 1,419 1,217 261 1,279 7,925
6 Central Bank of India 860 787 1,062 685 322 696 4,412
7 Indian Bank 1,087 1,197 1,183 770 293 802 5,332
8 Indian Overseas Bank 415 612 335 309 64 345 2,080
9 Punjab and Sind Bank 105 140 127 75 12 93 552
10 Punjab National Bank 2,724 2,170 2,980 2,157 934 1,885 12,850
11 UCO Bank 430 447 368 894 100 390 2,629
12 Union Bank of India 1,482 1,500 2,041 1,606 277 1,291 8,197
Note: -: Nil/negligible.
Source: RBI.

Appendix Table IV.13: Statement of Complaints Received at RBI Ombudsman Office (Continued)
(April to March 2022-23)
Sr. No. Name of the Bank Number of complaints in major categories for Private Sector Banks Others Total
Deposit Account Loans and advances ATM/ Debit card/ Credit card Mobile Banking/ Electronic Banking Pension
1 2 3 4 5 6 7 8 9
  Private Sector Banks 10,133 16,436 25,085 14,073 91 7,946 73,764
1 Axis Bank Limited 2,295 2,417 5,847 1,668 24 1,462 13,713
2 Bandhan Bank Limited 113 220 98 125 - 110 666
3 City Union Bank Limited 51 79 22 43 1 41 237
4 CSB Bank Limited 39 66 11 8 1 20 145
5 DCB Bank Limited 78 244 22 18 - 26 388
6 Dhanlaxmi Bank Limited 21 16 8 4 - 6 55
7 Federal Bank Limited 310 243 351 422 1 141 1,468
8 HDFC Bank Limited 1,909 3,124 5,006 3,273 13 1,654 14,979
9 ICICI Bank Limited 2,254 3,189 6,096 3,096 27 1,940 16,602
10 IDBI Bank Limited 322 491 244 313 5 283 1,658
11 IDFC First Bank Limited 441 2,003 656 680 1 377 4,158
12 Indusind Bank Limited 587 1,046 1,385 493 1 442 3,954
13 Jammu & Kashmir Bank Limited 53 83 147 128 6 66 483
14 Karnataka Bank Limited 59 112 97 112 - 60 440
15 Karur Vysya Bank Limited 89 203 44 101 - 93 530
16 Kotak Mahindra Bank Limited 808 1,438 1,698 2,845 7 618 7,414
17 Nainital Bank Limited 13 18 11 10 - 9 61
18 RBL Bank Limited 227 471 2,472 149 1 166 3,486
19 South Indian Bank Limited 78 122 79 100 1 47 427
20 Tamilnad Mercantile Bank Limited 51 104 64 45 - 38 302
21 Yes Bank Limited 335 747 727 440 2 347 2,598
Note: -: Nil/negligible.
Source: RBI.

Appendix Table IV.13: Statement of Complaints Received at RBI Ombudsman Office (Continued)
(April to March 2022-23)
Sr. No. Name of the Bank Number of complaints in major categories for Foreign Banks Others Total
Deposit Account Loans and advances ATM/ Debit card/ Credit card Mobile Banking/ Electronic Banking Pension
1 2 3 4 5 6 7 8 9
  Foreign Banks 610 921 3,182 493 2 431 5,639
1 AB Bank Limited 1 - 1 - - - 2
2 Abu Dhabi Commercial Bank PJSC - - - 2 - 1 3
3 American Express Banking Corporation 5 15 265 4 - 22 311
4 Barclays Bank Plc 4 5 7 - - 2 18
5 Bank of America National Association 1 1 - 2 - 2 6
6 Bank of China Limited 1 - - - - - 1
7 BNP Paribas - - - - - 2 2
8 Citibank N.A. 111 113 964 134 - 87 1,409
9 DBS Bank India Limited 107 69 53 96 2 55 382
10 Deutsche Bank A.G. 15 73 3 4 - 10 105
11 Doha Bank Q.P.S.C. - - - - - 1 1
12 Emirates NBD Bank (P.J.S.C.) - - - - - 1 1
13 First Abu Dhabi Bank P.J.S.C - - 1 - - 1 2
14 FirstRand Bank Limited - 2 - - - - 2
15 Hong Kong and Shanghai Banking Corporation Limited 38 66 192 24 - 26 346
16 JP Morgan Chase Bank National Association - - - - - 2 2
17 MUFG Bank Limited - 1 - - - - 1
18 NatWest Markets Plc 2 - - - - 2 4
19 Qatar National Bank - 1 - -   - 1
20 Sberbank - - - - - 1 1
21 SBM Bank (India) Limited 134 180 579 82 - 79 1,054
22 Shinhan Bank - - - 2 - - 2
23 Sonali Bank - 1 - - - 1 2
24 Standard Chartered Bank 189 389 1,117 143 - 134 1,972
25 United Overseas Bank Ltd 1 - - - - 1 2
26 Woori Bank 1 5 - - - 1 7
Note: -: Nil/negligible.
Source: RBI.

Appendix Table IV.13: Statement of Complaints Received at RBI Ombudsman Office (Concluded)
(April to March 2022-23)
Sr. No. Name of the Bank Number of complaints in major categories for Small Finance Banks and Payments Banks Others Total
Deposit Account Loans and advances ATM/ Debit card/ Credit card Mobile Banking/ Electronic Banking Pension
1 2 3 4 5 6 7 8 9
  Small Finance Banks 461 879 407 270 - 248 2,265
1 AU Small Finance Bank Limited 112 340 263 103 - 81 899
2 Capital Small Finance Bank Limited 7 10 1 8 - 6 32
3 Equitas Small Finance Bank Limited 72 173 40 55 - 35 375
4 ESAF Small Finance Bank Limited 9 14 15 14 - 11 63
5 Fincare Small Finance Bank Limited 42 46 5 12 - 17 122
6 Jana Small Finance Bank Limited 97 127 30 28 - 28 310
7 North East Small Finance Bank Limited 1 1 2 - - 2 6
8 Shivalik Small Finance Bank Limited 5 17 5 6 - 9 42
9 Suryoday Small Finance Bank Limited 29 25 4 4 - 9 71
10 Ujjivan Small Finance Bank Limited 60 81 29 29 - 30 229
11 Unity Small Finance Bank Limited 9 13 1 - - 10 33
12 Utkarsh Small Finance Bank Limited 18 32 12 11 - 10 83
  Payments Banks 1,001 350 550 2,913 4 805 5,623
1 Airtel Payments Bank Limited 309 8 77 801 2 173 1,370
2 Fino Payments Bank Limited 63 4 52 68 - 39 226
3 India Post Payments Bank Limited 106 11 58 131 1 57 364
4 Jio Payments Bank Limited 4 - 4 26 - 9 43
5 NSDL Payments Bank Limited 32 16 4 36 - 19 107
6 Paytm Payments Bank Limited 487 311 355 1,851 1 508 3,513
  OTHERS (Primary Urban Cooperative Banks + RRBs + Others) 1,463 2,439 1,143 778 43 1,334 7,200
  GRAND TOTAL 34,481 59,762 64,080 43,172 4,380 26,028 1,96,635
Note: -: Nil/negligible.
Source: RBI.

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