CONSUMER EDUCATION AND PROTECTION

The Reserve Bank’s approach to customer service focusses on protection of customers’ rights, enhancing the quality of customer service, spreading awareness and strengthening the grievance redressal mechanism in banks and also in the Reserve Bank.

Mar 21, 2024
Safe banking practices – protecting the young - Speech by Shri Swaminathan J, Deputy Governor, Reserve Bank of India - March 18, 2024 - at the Global Money Week 2024 in Paris, France	195 kb
Mar 15, 2024
Inaugural address by Shri Shaktikanta Das, Governor, RBI at the Annual Conference of RBI Ombudsman, March 15, 2024, Mumbai -	169 kb
Jan 25, 2024
The Vital Role of Internal Ombudsman in Ensuring Customer-Centric Financial Excellence - Speech by Shri Swaminathan J, Deputy Governor, Reserve Bank of India - January 16, 2024 - at the Conference of Internal Ombudsman in Mumbai	180 kb
Oct 28, 2022
Excellence in Customer Service in the Changing Paradigm of Financial Services - Inaugural Address by Shri Shaktikanta Das, Governor, Reserve Bank of India - October 28, 2022 - at the Annual Conference of RBI Ombudsmen, Jodhpur	156 kb
Nov 12, 2021
Launch of RBI-Retail Direct Scheme and Reserve Bank- Integrated Ombudsman Scheme by the Hon’ble Prime Minister on November 12, 2021 - Welcome Address by Shri Shaktikanta Das, Governor, Reserve Bank of India -	107 kb
Aug 05, 2019
Consumer Protection in a digital financial world – Initiatives and beyond - Shri M K Jain, Deputy Governor, Reserve Bank of India - June 21, 2019 - Annual Conference of Banking Ombudsman – 2019, Mumbai	95 kb
Jun 24, 2019
Statement by Governor on launch of Complaint Management System -	88 kb
May 30, 2017
Customer Service in Banks: Time to Raise the Bar! - Shri S. S. Mundra, Deputy Governor – May 30, 2017 – at the Annual Conference of Principal Code Compliance Officers organized by the Banking Codes and Standards Board of India in Mumbai	254 kb
May 23, 2016
Customer Service in Banks: Caveat Venditor - Shri S. S. Mundra, Deputy Governor - May 23, 2016 - at the Conference of the PCCOs organized by BCSBI, Mumbai	115 kb
Sep 09, 2015
Financial Consumer (Depositor) Protection – Reflections on Some Lingering Questions - Shri R. Gandhi, Deputy Governor - September 8, 2015 - M.R. Pai Memorial Lecture, Mumbai	163 kb

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015